Privacy Policy

Last updated: March 28, 2026

This Privacy Policy describes how Botora Hub ("Botora Hub", "we", "us", or "our") collects, uses, discloses, and otherwise processes your personal information when you visit, use, or make a purchase from botorahub.com (the "Site"), communicate with us through our website, Facebook Page, Facebook Messenger, WhatsApp, Instagram, phone, email, or other customer-service channels, or otherwise interact with any of our products and services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as a customer, website visitor, Messenger user, social media contact, or another individual whose information we process in connection with the Services.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

---

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational needs, legal obligations, or regulatory requirements. When we do, we will post the updated version on the Site, revise the "Last updated" date above, and take any other steps required by applicable law.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect personal information that you directly provide to us, including:

• Name
• Phone number
• Email address
• Delivery address
• Billing address
• Shipping address
• Payment confirmation details
• Order history and purchase details
• Product inquiry details
• Customer support messages
• Photos, screenshots, or attachments you send to us
• Any other information you choose to provide when communicating with us

B. Social Messaging and Facebook/Messenger Information

When you contact us through Facebook Messenger, our Facebook Page, or other Meta services, we may collect and process:

• Your public profile information made available to us through Meta
• Your display name and profile image
• Message content you send to us
• Attachments, photos, videos, audio, or files you share
• Conversation metadata, such as timestamps, message IDs, and channel information
• Customer service and order-support details shared in the conversation

We process this information for customer support, product inquiries, order confirmation, delivery coordination, after-sales support, fraud prevention, follow-up, service improvement, and business recordkeeping.

C. Information Collected Automatically

When you use our Site, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Site usage activity
• Referral URLs
• Page views
• Clicks and browsing activity
• Cookie and similar technology data

D. Information Obtained from Third Parties

We may obtain personal information from third parties, including:

• Shopify and other website or ecommerce infrastructure providers
• Payment processors
• Delivery and fulfillment partners
• Advertising and analytics partners
• Meta platforms, including Facebook Pages and Messenger
• Social media platforms
• Customer service or communications vendors
• Cloud hosting and database providers

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To provide products and services
• To process and fulfill orders
• To communicate with you about orders, delivery, returns, installation, and after-sales support
• To respond to customer inquiries and support requests
• To provide Messenger, WhatsApp, and social-media-based customer support
• To manage Facebook Page and Messenger conversations
• To improve our customer service and operational workflows
• To detect and prevent fraud, abuse, fake orders, or malicious activity
• To verify customer identity or transaction details when needed
• To send transactional, service, or administrative communications
• To personalize our services and improve website performance
• To conduct analytics, performance measurement, and service optimization
• To market and advertise our products and services, where permitted by law
• To comply with legal obligations
• To enforce our terms and protect our rights, our users, and our business

4. Legal Bases for Processing

Where required by law, we process personal information based on one or more of the following legal bases:

• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations
• Protection against fraud, abuse, or security risks

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, web beacons, and similar technologies to operate, improve, measure, and secure our Services.

These technologies may help us:

• Remember your preferences
• Keep the Site functioning properly
• Understand usage patterns
• Measure marketing and advertising performance
• Improve website experience
• Detect suspicious activity

You can usually control cookies through your browser settings, but disabling cookies may affect the availability or functionality of some features.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where necessary:

• Vendors and service providers who help us operate the business
• Ecommerce and hosting providers
• Payment processors
• Delivery, logistics, and fulfillment providers
• Customer support and communications service providers
• Cloud storage, database, and infrastructure providers
• Analytics and performance providers
• Advertising and marketing partners
• Meta platforms, including Facebook and Messenger, where relevant to your use of those services
• Affiliates or business partners, where permitted
• Legal, regulatory, or law enforcement authorities, where required
• Parties involved in a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction

We do not sell your personal information in the ordinary sense of exchanging it for money. However, some laws may define certain advertising or analytics disclosures as "sharing" or "selling."

7. Facebook Page and Messenger Use

If you interact with our business through Facebook Messenger or our Facebook Page:

• Meta may separately collect and process your data under Meta’s own policies
• We may receive and process the information you provide to us through those services
• We may use Messenger communications to respond to inquiries, support orders, arrange delivery, provide after-sales support, and maintain customer service records
• We may store conversation data in our business systems for service, fraud prevention, training, and operational purposes
• We may use automated systems, including AI-assisted tools, to help classify, summarize, route, or reply to messages, subject to applicable law and our operational controls

8. Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, respond to customer service issues, prevent fraud and abuse, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no transmission over the internet or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through insecure channels.

10. International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside your own country, including where our service providers or infrastructure providers operate. Where required by law, we take appropriate steps to safeguard such transfers.

11. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Your Rights

Depending on where you live, you may have some or all of the following rights, subject to applicable law:

• Right to access
• Right to know
• Right to correct
• Right to delete
• Right to object
• Right to restrict processing
• Right to portability
• Right to withdraw consent
• Right to appeal a decision regarding your request

To exercise any available rights, please contact us using the details below. We may need to verify your identity before processing your request.

13. Third-Party Websites and Platforms

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content practices of third parties. If you use third-party platforms such as Facebook, Messenger, Instagram, or payment gateways, your information may also be governed by their own privacy policies.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request, you may contact us at:

If you contact us through Facebook Messenger, WhatsApp, Instagram, or other social messaging channels, we may process the information you provide through those channels in accordance with this Privacy Policy.